Foundations of Facilitation Skills

Full Version 2-Day – 1-Day & Workshops Versions Available
Earn CDU and PDU Credits


Facilitation has become a core competency in most organizations whether you are leading, managing or contributing to the success of projects and the meetings that get you there. Strong facilitation skills are required in order to solve problems, achieve goals, get collaboration and gain buy-in. This interactive, dynamic and fast pace workshop provides the foundations of what good facilitation is and can do for your work efforts. You will learn and practice several techniques and approaches gaining immediate knowledge and experience that you can apply back on the job.  


Internationally Endorsed and Aligned with Best Practices

business analyst IIBA endorsed education provider

Bob the BA is an IIBA Endorsed Education Provider.  This course is aligned with the BABOK 3.0.

Earn PDU / CDUs for both IIBA and PMI certification or recertification.


Our goal at Bob the BA is to help you think, learn and work differently so you can make an impact back on the job. If you always do what you have always done, you will end up right where you were before you were trained right?  So at Bob the BA we take a different approach because we know we learn best by doing and not through lecture. Our courses are always hands-on, practicing through exercises, activities, facilitated discussions, case studies, role play, workshops, printed materials and presentations. 

Who Should Take This Course?

Anyone that leads meetings, contributes actively to results or gains buy-in from stakeholders.


  • Define the role and practice of facilitation

  • Understand the benefits of facilitation

  • Learn and practice how to plan for facilitation sessions to achieve your desired results

  • Learn and practice a set of techniques and approaches to maximize your facilitation

  • Develop strategic approaches to deal with different situations and stages of team development

  • Learn how to facilitate and develop strategies to manage disagreements, respond to dysfunctional behavior, and remove unwanted barriers in your sessions

  • Practice facilitation and receive immediate feedback in a safe environment

Course Topics

  • Introduction to facilitation

  • The process of facilitation

  • Understanding team dynamics, the psychology behind it and what the facilitator does with it

  • Stakeholder analysis and facilitation needs

  • Foundational facilitation techniques to drive different types of meetings and needs

  • How to prepare, conduct, document and confirm facilitation efforts

  • How to achieve meeting goals and objectives ensuring action and accountability

  • Understanding facilitator inquiry: how to question and keep meetings moving

  • How to keep the meeting on track: providing direction to all participants

  • How to build consensus: understanding disagreement and agreement during the meeting

  • Understand and practice how to facilitate several types of meeting needs and utilizing the techniques required to manage them including:

    • Ice breakers, agendas, ground rules, introductions, decision making, problem identification, problem solving, idea generation, root cause analysis, lessons learned, process flows, workshops

  • How to facilitate disagreements and the different types of disagreements that can happen: late arrivals, interrupters, distractors, personal agendas, extremism, hierarchy and more

  • Learning from your facilitated efforts: what went well to repeat, what could be done better and tried differently the next time, what could be improved for all

Building Customized Training Experiences as Unique as You

Bob the BA delivers training experiences that focus on topics you need and that are relevant for your organization.  Buy only what you need - no customization fees, ever.  Our training is flexible with onsite or virtual course options.  We got your back.