Crucial Conversations Course

Description: Let’s face it, there are just some conversations that you don’t want to have. There are some people you simply don’t want to talk to, but what happens when we don’t have these conversations? Everyone loses! It is perfectly natural for us to avoid difficult conversations. We fear rejection, retaliation, emotional outbreaks, the dismissal of our ideas, and of course those incredibly awkward moments.  However, these conversations need to be had and if we want healthy, productive teams and projects, crucial conversations must be had frequently. 

We need to start having meaningful, persuasive conversations that make an impact. You need your ideas to be heard, and more importantly you need behaviors to change. Don’t you think its time you start having more crucial conversations?  In this dynamic and highly interactive class you will be able to start having the conversations you know that both you and your organization needs to foster teamwork, collaboration and behavior change.

Length: 1-Day

CDU/PDU: Earn 7 CDU/PDU for both IIBA and PMI certification

Perquisites: None

Intended Audience: Everyone that needs to understand how to handle conflict and negotiations.


  • How to deal with difficult situations using an approach to crucial/critical conversations

  • Improve engagement and dialog between individuals and teams

  • Understand and use techniques, skills and tools that work together to enable successful crucial/critical conversations

  • Learn tools that will help you communicate in critical situations

  • Create an environment to increase trust and change behaviors


  • What crucial/critical conversations are

  • Learn an approach to have a crucial/critical conversation with anyone

  • Recognizing you need the conversation

  • Learn types of different conversations

  • Key concepts for the conversation

  • Understand different types of people in the conversations

  • Stakeholder analysis to assist with the conversation

  • Understand how influence impacts the conversation

  • Learn tools/techniques for use during the conversation

  • A model for having the conversation

  • Practice having crucial/critical conversations


Upcoming Instructor Led Dates: This course is delivered virtually online or in public classrooms. The delivery method is displayed below each scheduled date.

business analyst IIBA endorsed education provider

The Uncommon League is an IIBA Endorsed Education Provider.  This course is aligned with the BABOK 3.0.

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Bob Prentiss

Bob Prentiss

Enterprise Solutions Instructor - Bob Prentiss is our fearless leader and innovator. Bob is passionate about helping you think, learn and work differently. Bob is an awesome trainer, speaker, mentor, coach, and author. Collector of all things dragon related and Dr. Who fan. Bob is CBAP certified with 25+ years of experience in corporate America; with a background in managing BA centers of excellence, assessing and managing BA maturity, quality, and competency. Bob is an award winning curriculum developer. Bob has presented numerous keynote, workshops, seminars, conferences, and training sessions across North America. Bob is a founding member and past President of the IIBA MSP Chapter.