Conflict is inevitable and has significantly high impacts to a project team’s ability to perform well. It seems to naturally occur during negotiation of budget, scope, time, resources and more. Conflict can be caused by differences in values, goals, needs, expectations, personalities, attitudes and perceptions. This course is designed to improve project managers, business analysis, and project team’s skills in handling and resolving conflicts to increase the effectiveness of negotiations and a more productive team environment.
This course offers tools and techniques to effectively manage conflict on project teams by providing an understanding of conflict, styles of conflict management, and utilization of conflict by negotiation to achieve conflict resolution. This course shows participants how to gain insight into how to better manage themselves and relationships to prepare for approaches to conflict management and to handle difficult situations.
Upcoming Class Dates
Video Online Training
Internationally Endorsed and Aligned with Best Practices
Bob the BA is an IIBA Endorsed Education Provider. This course is aligned with the BABOK 3.0.
Earn PDU / CDUs for both IIBA and PMI certification or recertification.
Our goal at Bob the BA is to help you think, learn and work differently so you can make an impact back on the job. If you always do what you have always done, you will end up right where you were before you were trained right? So at Bob the BA we take a different approach because we know we learn best by doing and not through lecture. Our courses are always hands-on, practicing through exercises, activities, facilitated discussions, case studies, role play, workshops, printed materials and presentations.
Who Should Take This Course?
Business Analysts, Project Managers, Business Leadership, Project Team Members and others interested in being able to manage conflicts and negotiate within the organization for more effective results.
Understand conflict management and how it is used
Understand your personal and other team members conflict management style
Use techniques to take the emotional response out of the conflict
Understand and practice negotiation techniques to resolve conflicts
How to use negotiation techniques to reduce or resolve conflict
Conflict management definition
Understanding types of conflict and typical causes
Identify your role in the conflict
Understand difference approaches to conflict management
Identify your personal conflict management style
Identify the conflict management styles of others
Determine the best approach to each of the conflict management styles
Positive and negative emotions in conflict
Warning signs of high emotions
Dealing with personal emotion and emotion in others
Cooling down techniques
Separating people from the problem
What is negotiation and why do we need it?
What we can and cannot negotiate in the workplace
The competencies, skills and characteristics of a good negotiator
The stages of negotiation
Behaviors during negotiation
Techniques for negotiation
Uncover needs during negotiation
How to adapt to the situation at hand when negotiating
Plan an effective approach for negotiation
How influence enhance negotiations and conflict management
How critical thinking skills enhance negotiations and conflict management
Recognize and dealing with conflict in negotiations
Using good communication skills during negotiation
Adjust your communication style during negotiation
Knowing yourself, knowing others
Being more strategic
Negotiating across multiple mediums: face-to-face, phone, email, virtually
Creating an action plan